Software Apps

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OfficeServ Applications
The OfficeServ application suite consists of a number of applications designed to enhance the functionality and usability of the Samsung OfficeServ 100, OfficeServ 500, OfficeServ 7100, OfficeServ 7200 and OfficeServ 7400 communications system.
These applications (OfficeServ Link, OfficeServ Dataview, OfficeServ Call, OfficeServ Operator, OSM and OfficeServ OpenTSP), when installed on one or more Windows computers connected to the local area network, work together to provide an additional range of system configuration, call control and information handling.

This capability requires our OfficeServ Link License This capability is sold as a seat license and is bundled in 10 user increments (simultaneous users) The functionality is available for all of the Samsung systems (7100, 7200, 7400) The customer will need a PC to install OfficeServ link View short movie here OfficeServ call -

This capability is bundled with OfficeServ Link When you purchase Link, you get Easy set The functionality is available for all of the Samsung systems (7100, 7200, 7400) The customer will need a PC to install OfficeServ link View short movie here etOfficeServ Easy Set - .pdf

This capability requires our OfficeServ Link License This capability is sold as a single seat license The functionality is available for all of the Samsung systems (7100, 7200, 7400) The customer will need a PC to install OfficeServ link View short movie here OfficeServ Operator - fficeServe Op

This capability requires that the system be equipped with MGI channels
The 7100 has the MGI channels embedded on the processor nd will only require licensing
The 7200 and 7400 will require an MGI board called an MGI-16 gateway card
The soft phone is a remote IP endpoint
This application will work best when using a headset attached to the PC or Laptop
View short movie here OfficeServ Softphone -

Samsung OfficeServ DataView application is the Samsung solution for live monitoring and historical reporting on IP -enabled OfficeServ 7100 communication systems. Providing comprehensive information and statistics, DataView gives call centers increased functionality and greater efficiency.
The OfficeServ DataView interface is web-based. There is no need to load software on each agent's PC and no need to manually configure each desktop. The information is downloaded automatically. Also, the web-based functionality supports more efficient, more cost-effective licensing. DataView is either enabled, or disabled for the entire phone system, so there is no need to purchase license upgrades as you add users.
Finally, DataView tracks and reports all calls coming in and going out of the phone system, so agents can perform quality control or even recover sales opportunities lost on abandoned calls.

OfficeServ DataView comprises three components:

• Data Collector: Collects and analyzes callevents on the system
• Data Manager: Calculates and saves statistics from collected data
• Scheduler: Provides database andscheduled report management

Resources

OfficeServ DataView Brochure

Requirements

OfficeServ 7100 telephone system
- or -
OfficeServ 100, iDCS 100 R2, OfficeServ 500, iDCS 500 R2 or OfficeServ 7200 Telephone System w/ v2.48 or higher software and MCP LAN interface
OfficeServ Link
Server w/MS Windows 2000 SP2 or higher, Windows 2003 Server, or Windows XP Professional SP1 or higher (10 users or less); Microsoft Internet Information Service (IIS) v5.0 or higher; Pentium 4 1.6Ghz; 512Mb RAM; 20Gb hard drive; CD-ROM; Ethernet NIC; VGA monitor
Client PCs require Microsoft Internet Explorer v6.0 or higher

The OfficeServ DataView application offers key features for greater functionality and cost-efficiency:

• System wide On/Off License Model
• Data is stored in Microsoft® Access database or SQL server formats
• Built-in warning for Access database storage limits
• Database backup with reporting capabilities
• Web-based application designed specifically for Internet Explorer software
• User accounts with multiple permission levels provide data access
• 45 statistical reports track trunk, station, Voicemail(VM) and Automatic Attendant (AA)
usage, as well as Uniform Call Distributor (UCD) and operator group statistics • 14 live monitors track trunk, station, UCD, operator and VM/AA activity
• Report scheduling for daily, weekly or monthly statistics
• Up to 18 reports can be generated for each interval
• Configurable agent PC wallboard-type window displays up to 22 statistics using programmable alarm thresholds
• Any and all reports exported to Microsoft® Excel with one click
• Abandoned Call List displays details of each lost callv • Station and trunk port statistics list all calls to or from specific station or trunk, including detailed call information
• Multilingual support per user account - English, Korean,German and Italian